Exchanges & Returns

Return

We value the trust placed in us and respect the right to choose our customers.
If you want to return an item purchased in our store, you can do so within 14 calendar days from the date of purchase. To do this, you need to download the refund Application, fill it out, and send its photo to admin@fissman.ae
Processing the request will take no more than 1 business day.

The returned product must meet the following requirements:

– preserved presentation (packaging is not damaged, the product was not used, etc.);
– return is carried out in full configuration. Gifts and Souvenirs, if they were attached to the order, are subject to refund;
– the product must be accompanied by a document confirming the fact and conditions of purchase (order form or cash receipt).
If the product is subject to return, we will refund its cost to you no later than 10 banking days to the account specified in the application. All expenses related to the refund of funds to the buyer are borne by the seller.

Learn more about refunds

Placing an order in an online store fissman.ae (site address https://fissman.ae) you confirm that you have read and voluntarily agree to the terms of exchange and return of the product.